Interview with:

Katherine Forrest - Process Excellence/Steering Committee Member - CitiStreet

 

Q1.  What did you like most about working with reveal group?

"The thing I liked most about working with reveal group is they helped our Team Leaders to be leaders. Having the data and the tools supported them on how to lead properly."

Q2.  What solution did reveal group deliver?

"reveal group delivered an ability for us to measure and quantify our work, and then plan for it, report on it and improve it.  They also enabled engaged people."

Q3.  What risk did reveal group remove from your business?

"reveal group removed the risk of not knowing our backlog position and of not really knowing our workloads."

Q4.  What are the biggest benefits from working with reveal group?

"The biggest benefits of working with reveal group were:

• Insights for Business Unit Managers into their business;
• A better understanding of what it takes to manage Operations;
• A big capability uplift for the Team Leaders;
• Increased motivation and ability to self-measure for staff."

Q5.  Would you recommend reveal group to anyone else?

"Yes, absolutely."

Q6.  What would you say are the reasons to choose reveal group?

"The reasons to choose reveal group are:

• It’s not so much about their tool, but the reveal group approach and program gives you the ability to manage at team level, with each team leader fully involved in making decisions;
• The staff are fully engaged;
• It also makes the Business Unit Managers accountable for helping other Business Units and ensuring their teams meet their objectives."

 

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