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operations - Case Studies

The proof of our value is in the benefits we deliver to our clients. From this page you can view case studies describing projects we have carried out and the benefits we have delivered to major companies.

 

Back office operations Improvement

  • 45% cost reduction
  • 10% reduction in FTE

Mortgage processing improvement

  • Savings of 10% of the current cost base, improved service levels and reduced rework
  • Improvements in productivity delivering a head-count reduction of 15-20%

Claims processing improvement

  • 38% productivity improvement in the first 16 weeks
  • Operations management capability increased from a 5/10 to an 8/10

Commercial productivity uplift

  • 37% productivity improvement
  • 10% reduction in FTE

Call centre Sales Improvement

  • 22% productivity improvement
  • 42% increase in weekly sales revenue per consultant

Insurance processing review

  • Productivity opportunity of 20-25%
  • Insights into how the organisation was being managed

Helpdesk review

  • Productivity opportunity of 20%

Call centre Sales review

  • Productivity opportunity of 65%
  • $4m per year opportunity for additional revenue

Process Improvement

  • 14% productivity uplift
  • Enhanced reporting and metrics
  • Substantial reduction in error rate

For more information about the type of problems we solve read our TECHNOLOGY CASE STUDIES

If you are interested in learning more about reveal group then CONTACT US for more information.

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