case study: IT Assessment/Pulsecheck

BACKGROUND

Our client, a leading brand experience specialist with over 200,000 field staff was having trouble matching IT investment with the organisations rapid growth:

Processing capability and technology platforms needed a complete overhaul to cope with aggressive expansion
Concurrently, the business was required to develop and deliver new and improved products and services

OUR ROLE

Our approach provided a baseline assessment of the technology processes and capability within the client and identified the issues that posed a threat to the business strategy and the priority action items. We assisted in building capabilities, recommended changes and priorities and structured the implementation balancing risk and speed to minimise disruption to existing sales and operations.

RESULT

The assessment process delivered significant insight into the business' current state:

Risk profile of organisation reduced
Immediate imperative to stabilise services and reduce outages achieved
Provided architectural clarity and direction
New development approaches and support processes introduced to reduce cost of new product releases and defect rates
Back office and call centre improvements underway
Improved alignment and visibility between business and IT

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