Work Assist
work assist is an innovative tool which brings new levels of user friendliness, reliability and performance to operations management. It supports the introduction and embedding of operational management practices within back offices, call centres, shared service centres and field services. work assist is integral to and accelerates Six Sigma programs by providing the productivity and unit cost information necessary for important quantification, sustainability and ongoing improvement.
What are the BENEFITS of using work assist?
Measurement Capability
- Each unit of activity is measured - avoiding averages, avoiding allocations and delivering the ability to quantify improvements
- Productivity of centres, teams and individuals is measured and can be compared
- Dynamic unit costing – replacing activity based costing which better marries operational management and financial management.
Empowerment
- Tool focuses on the teams and cost centres that are the core of the business providing them with the information they need to understand and challenge current performance
Visibility
- True accountability and responsibility requires visibility of individual performance, team performance, cost centre performance
- Visibility requires/drives breakdown of all components directly controllable vs allocated
Capability Uplift
- Recognizes people are a key asset. Recruitment, development and retention of high performing people is critical to success
- Linkage of training, coaching and investments in people should quickly translate into business improvement
Communication
- We provide methodologies and techniques to improve communication and decision making so learnings are shared across organisational boundaries
Breakdown Silos
- We breakdown organisational silos by delivering a standard metric that can be compared between organisational units to drive the sharing of performance, process, cost, and best practice information.
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